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Privacy And Return Policies - Shipping Policy For All Handmade Jewelry
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Privacy Policy
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the subscription form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Correct Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at karla@geminalotus.com.
Return Policy
Our return policy is crafted to the customer’s needs! We accept returns and exchanges within 14 days of the receipt of your order. Returned items must be in New and Unused condition with all the paper work included. Refunds will be in the original form of payment.
If you have received a damaged item, please give our Customer Service a call as soon as you find out. Do not accept packages that show extensive damage. If the item(s) were damaged during shipping, all insurance claims will be done through the carrier.
You must obtain a Return Merchandise Authorization (RMA) Number from us before returning or exchanging the merchandise. No returns will be accepted or processed without a RMA number. Please contact our Customer Support Representative to obtain a RMA number.
Shipping charges and all the other fees associated with the order are not refundable unless the item was damaged, or a wrong item was received. Special orders are not refundable.
All item specifications including weight and size are approximate. We try our best to provide you with the best possible pictures of our jewelry, but there may be size or color difference because of different monitors and computers.
Instructions for returns:
• Meet all the requirements for the return.
• Call our Customer Support to obtain a Return Merchandise Authorization (RMA) Number
• Pack the item you are trying to return the same way it was packaged when you received it.
• For the shipping label, use our address on the invoice, or call our Customer Support. Please address it to the “Returns Department” and include the RMA number on the shipping label.
• Items can be shipped by any carrier, but a tracking number and signature on delivery is required.
• Insure the package that you’re returning. We are not responsible for shipping damage.
Return Process:
Once we receive the returned item(s) and accept them according to the RMA number, the items will be forwarded to inspection where the items will be checked for scratches, marks, and paperwork. If everything is in order, the return payment or exchange will be processed in the next few days. We will not accept items that are uninsured, require no signature or are packaged improperly.
We are not responsible for the merchandise that is not received by us or doesn’t meet the return requirements.
Processing And Shipping Policy
Order Processing:
We strive to provide you with prompt, courteous service. Most items are sent out in 1-2 business days from order date, unless the product is a special order. If the items are ordered on the weekend, the package will be mailed out on Monday or Tuesday. Same day shipping is available on all in-stock items ordered before 3pm CST (excluding weekends and holidays). Please allow 3-5 business days for USPS Priority Mail shipping.
Out of Stock Items:
If you place an order for an item that is out-of-stock, we will contact you immediately to discuss your options. Our goal is to provide with the best quality of service, but there may be rare times when there is a slight wait on a particular product.
U.S. Shipping charges are non-refundable. US shipping is free and will be applied to all orders shipped within the U.S.
International Shipping charges are non-refundable. A $30.00 International shipping fee will be applied to all orders shipping to most international countries. Please advise if you require International shipping before placing your order.
Copyright © 2007 - 2020 Gem In A Lotus - All Rights Reserved.
40% off on orders over $20
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